IMPORTANT SAFETY NOTICE
Recall to Repair of Paloma, Rheem, Ruud, Rheem-Ruud, and Richmond indoor tankless water
heaters manufactured from May 2004 through December 2006.
In the United States, in cooperation with the United States Consumer Product Safety
Commission, and in Canada, in cooperation with CSA International, Rheem Manufacturing Company (Rheem) and
Paloma Industries, Inc.have voluntarily initiated the Recall to Repair because certain components inside
the water heater may shift during transit, causing an air filter door switch to operate improperly. If the
switch fails and the air filter door is out of place, the water heater may continue to operate and dust and
lint could build up, posing a carbon monoxide poisoning hazard.
In both the United States and Canada, Rheem is providing the free repair service for all
brands subject to the recall. We will repair your tankless water heater at your location free of
Please call our toll free hotline to schedule a free onsite repair.
In the United States, call 1-866-369-4786 (M-F 7am-7pm CST, Sat/Sun 9am-4:30pm CST) and in Canada please
call 1-800-268-6966 ext 364 (M-F 8:30am-4:30 pm EST)
Recalled Brands and Model Numbers
Search for your model number and serial number to see if it is affected by the recall.
Paloma, Rheem, Ruud, Rheem-Ruud and Richmond.